Frequently Asked Questions

Account verification is required for several important reasons:

• To comply with legal and regulatory requirements
• To prevent underage gambling
• To protect your account from unauthorized access
• To prevent money laundering and fraud

To verify your account, you'll need to provide a valid ID document (passport, driver's license, or national ID card) and proof of address (utility bill or bank statement less than 3 months old). These documents can be uploaded in your account settings.

If you've forgotten your password, follow these steps to reset it:

1. Click on the "Login" button in the top-right corner
2. Click on the "Forgot Password?" link below the login form
3. Enter the email address associated with your account
4. Check your email for a password reset link
5. Follow the link and create a new password

If you don't receive the email within a few minutes, check your spam folder. If you still need assistance, please contact our support team.

You can update most of your personal information through your account settings:

1. Log in to your account
2. Click on your profile icon in the top-right corner
3. Select "My Profile" from the dropdown menu
4. Click on the "Edit" button next to the information you want to change
5. Make your changes and save

Some information, like your name or date of birth, cannot be changed once your account is verified. If you need to update this information, please contact our support team with the relevant documentation.

The minimum and maximum deposit amounts vary depending on the payment method:

• Credit/Debit Cards: Min $10, Max $5,000 per transaction
• E-Wallets: Min $10, Max $10,000 per transaction
• Bank Transfers: Min $50, Max $50,000 per transaction
• Cryptocurrencies: Min $20, Max no limit
• Prepaid Cards: Min $10, Max $1,000 per transaction

Please note that there may also be daily, weekly, or monthly deposit limits depending on your account level and local regulations.

Withdrawal processing times depend on the payment method:

• E-Wallets (PayPal, Skrill, Neteller): 24 hours
• Credit/Debit Cards: 1-3 business days
• Bank Transfers: 3-5 business days
• Cryptocurrencies: 1-24 hours

Please note that all withdrawal requests are subject to security verification, which may extend processing time. First-time withdrawals typically take longer as they require additional verification.

BetPlay does not charge any fees for deposits or withdrawals. However:

• Your payment provider (bank, card issuer, e-wallet) may charge their own fees.
• For bank transfers, intermediary banks may deduct fees from the transfer amount.
• For cryptocurrency transactions, network fees apply and are deducted from the transaction.

We offer one free withdrawal per month. Additional withdrawals within the same month may incur a small processing fee of $2 or 2% of the withdrawal amount (whichever is greater).

The minimum bet amount is $1 or equivalent in your account currency. For some special markets or promotions, different minimum bet amounts may apply, which will be clearly indicated.

The maximum bet amount varies depending on the sport, league, and market. These limits are displayed on the bet slip when you enter your stake.

Our policy on postponed or cancelled events is as follows:

• Postponed events: If an event is postponed and rescheduled to take place within 48 hours of the original start time, bets will stand. If the event is rescheduled to take place more than 48 hours later, all bets will be void and stakes returned.
• Cancelled events: If an event is cancelled or abandoned and not rescheduled, all bets on that event will be void and stakes returned.
• Accumulators: If one selection in an accumulator is void due to postponement or cancellation, the accumulator will be recalculated based on the remaining selections.

For specific sports, there may be additional rules that apply. Please refer to our Sports Rules section for more details.

Bets are settled according to the following principles:

• All bets are settled based on the official result as declared by the relevant governing body of the sport in question.
• Settlement will normally occur right after the event ends, but may take longer for events that require official confirmation or in case of technical issues.
• If the official result is changed after the initial settlement of bets (e.g., due to disqualification, appeal, etc.), we will not readjust the settlement.
• Live betting markets are settled based on what happens during the event and the specific market rules.

Winning bets are credited to your account automatically after settlement.